Sorry, new Switch owners: Nintendo’s eShop is offline

Update (12:45 a.m. PT): The eShop seems to be back online. Download all things!

Original post:

Did anyone else see this coming? Let’s set the scene: it’s Christmas Day and people all over the world are opening presents from friends and family. Among those freebies — socks, Cards Against Humanity expansions, and other geeky items — there will likely be a few Nintendo Switch consoles ($299.99 at Target). After all, the Switch was one of the best-selling items during this year’s Black Friday shopping weekend, and a number of shoppers likely stashed away the devices for their holiday gifts.

So you rip off the wrapping paper, unbox your Switch, charge it up, and fire up Nintendo’s eShop, because whoever gave you the console neglected to buy you some games (oops). And you wait. And you wait. And the loading screen looks nice, but it’s a very long wait…boom. A message appears:

“An error has occurred. If the problem persists, please visit Nintendo’s support website…”

According to many reports and “is it broken?” trackers, Nintendo’s eShop seems to be having a bit of a hard time today. It’s unclear when the problems started, but Nintendo took to Twitter at 7:50 a.m. (PT) to provide a brief update on the issues new Nintendo device owners are experiencing today.

“We apologize for any issues you may have with the Nintendo eShop. We are working on it and hope it will be resolved soon,” it read. Nintendo’s tweet.

As of 11:00 a.m. PT, the Nintendo eShop still appears to be down, and there have been no additional updates or suggested ETAs for when Nintendo might get its digital store back online. We received the error code “2811-7504” when we attempted to connect, which according to Nintendo’s support page “indicates that an error has occurred while connecting to the service, probably due to a network failure”.

Nintendo’s official “Network Maintenance Information / Operational Status” site reconfirms the outage, but it also does not list a potential ETA for a fix. Instead, it simply suggests to players “please try again later”.


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Timothy C. Mayo